Legacy Contractors Group LLC – SMS Communication Policy Effective Date: 1/20/25 1. Purpose Legacy Contractors Group LLC ("Company") is committed to clear, transparent, and responsible SMS communication with our clients. This policy outlines the types of messages clients may receive and ensures compliance with Grasshopper’s SMS guidelines and applicable regulations (TCPA, CAN-SPAM Act). 2. Call to Action By opting in, you agree to receive messages from Legacy Contractors Group LLC. The opt-in process is clearly described and prominently displayed on our website to ensure users understand they are agreeing to receive messages. Message frequency varies, and message and data rates may apply. Text HELP for assistance and STOP to unsubscribe at any time. 3. Opt-In Process Contacts opt in on our website contact page at www.legacycontractorsgroupllc.com by checking a box to agree to receive messages. The opt-in process is clear and conspicuous, ensuring that users fully understand they are subscribing to receive SMS communications from Legacy Contractors Group LLC. 4. Message Flow & Frequency Message frequency varies. Message and data rates may apply. Text HELP for assistance. Text STOP to unsubscribe at any time. 5. Categories of SMS Communications A. Account Notifications 📌 Purpose: To provide customers with important updates related to their purchases or business relationship with Legacy Contractors Group LLC. 📌 Examples: Confirmation of appointments, estimates, and service requests. Updates on account status, payment receipts, or invoices. Changes to contract terms, policies, or service agreements. ✔ Customers will only receive essential notifications relevant to their active business relationship with us. B. Customer Care 📌 Purpose: To allow two-way conversational messaging between our team and customers for customer service, general inquiries, and support. 📌 Examples: Answering customer questions about services, pricing, and scheduling. Providing support for ongoing projects or warranty inquiries. Addressing customer concerns and feedback via text. ✔ These communications are initiated either by the customer or our support team in response to a service request. C. Delivery Notifications 📌 Purpose: To provide real-time updates on the status of a service, materials, or product delivery. 📌 Examples: "Your roofing materials will be delivered on [date]. Please ensure someone is available to receive them." "Your scheduled service for [date] is confirmed. Our team will arrive between [time range]." "Your order has been successfully delivered. Let us know if you need assistance!" ✔ These messages are automated and time-sensitive to keep customers informed about their project’s progress. D. Marketing & Promotions 📌 Purpose: To inform customers of exclusive offers, discounts, and promotions on our services. 📌 Examples: "Spring Special! Get 10% off your next home renovation. Call us now!" "Limited-time offer: Free consultation for new construction projects. Book before [date]!" "We appreciate your business! Refer a friend and receive a $100 credit on your next project." ✔ Customers must expressly opt-in to receive marketing messages. ✔ All promotional messages will include an opt-out option (e.g., "Reply STOP to unsubscribe"). 6. Opting Out of SMS Messages 🔹 Customers can opt-out at any time by: Texting "STOP" to unsubscribe from marketing messages. Replying "UNSUBSCRIBE" to any received message. Contacting us at (706) 406-1147 to remove their number. Once unsubscribed, the customer will no longer receive SMS messages, except for mandatory account-related notifications (invoices, scheduled services, or legal updates). 7. Compliance & Data Protection ✔ Legacy Contractors Group LLC complies with TCPA (Telephone Consumer Protection Act) and CAN-SPAM Act regulations. ✔ We do not share, sell, or distribute customer phone numbers to third parties. ✔ Message and data rates may apply depending on the customer's mobile carrier. For more information on our privacy practices, visit www.LegacyContractorsgroupllc.com. 8. Contact Information If you have any questions about this SMS Communication Policy, please contact: 📍 Legacy Contractors Group LLC📞 Phone: (706) 406-1147📧 Email: supportteam@legacycontractorsgroupllc.com🌐 Website: www.LegacyContractorsgroupllc.com By opting in, customers acknowledge that they have read and agree to the terms of this SMS Communication Policy. https://www.legacycontractorsgroupllc.com/privacy-policy Commitment to not transfer consumer data to external organizations. Example statement: 'Legacy Contractors Group LLC commits not to transfer consumer data to any external organizations without explicit consent from the consumer.' https://www.legacycontractorsgroupllc.com/privacy-policy